Have you viewed our CLAWGS Tips and Instructions?
Still having issues? Please Contact Us !
We'd love to see images, help with strap adjustments, and give you our sizing opinion.
We have 12 CLAWGS sizes, which is unheard of in the pawwear business. We're not doing that for fun - it's necessary. Tiny sole and strap length changes have a huge impact on CLAWGS' performance. Again, please contact us for help.
Need to swap sizes? Let's do it within 30 days! Please use the returns portal at the bottom of this page. There, you can pay for and generate a return shipping label or you can send CLAWGS back using the courier of your choice. We'll send replacements at no additional cost within four business days of receiving the wrong sized CLAWGS.
If the CLAWGS size & color you requested is out of stock, we will notify you and provide an estimated distribution date as well as alternative options available, such as different colors, other returned CLAWGS in good condition but not 'new', or 'slightly defective' Clawgs that still function properly, or a refund if you do not like any options we provide.
Want to return CLAWGS? Please do so within 30 days of the delivery date. Please use the return portal at the bottom of the page. There, you can pay for and generate a return shipping label OR send CLAWGS back using the courier of your choice. We'll issue a refund for the item(s) within four business days of receiving the package.
INTERNATIONAL RETURNS AND EXCHANGES
Please use the returns portal at the bottom of this page. There, you can pay for and generate a return shipping label or you can send CLAWGS back using the courier of your choice.
Unfortunately, the international shipping costs are too high for us to send replacement CLAWGS. If you'd like to swap sizes, we'll send an invoice for the additional shipping costs.
dog SAP is a tiny business with BIG asperations!
We look forward to having distribution centers around the world! We also can't wait to provide better shipping/return services, such as sending you extra CLAWGS and letting you return whatever doesn't fit within 30 days or including a prepaid return shipping label in the original package.
Thanks for sticking!